Shipping Policy
Thank you for shopping at Faryal Collection! We aim to provide a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.
1. Shipping Locations
We currently ship to [list countries or regions you serve, e.g., “all over Pakistan” or “select countries worldwide”]. If your location is not listed, please contact us at support@faryalcollection.com to inquire about availability.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
- During peak seasons or sales, processing times may be slightly longer. We appreciate your patience.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivered within 5-7 business days.
- Express Shipping: Delivered within 2-3 business days (additional charges may apply).
Delivery times are estimates and may vary depending on your location and unforeseen circumstances (e.g., weather delays or customs clearance).
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location, order weight, and shipping method.
- Free Shipping: Enjoy free standard shipping on orders over [insert minimum amount, e.g., "Rs. 5,000"].
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.
6. International Shipping
For international orders:
- Delivery times may vary depending on the destination and customs processing.
- Customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the order total or shipping fees.
7. Undeliverable Orders
If an order is returned to us as undeliverable (e.g., due to an incorrect address or failure to pay customs fees), we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery at support@faryalcollection.com with photos of the damaged item and packaging. We will assist you in resolving the issue.
- Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please contact us immediately. We will work with the shipping carrier to investigate.
9. Change of Address
Please ensure your shipping address is correct at the time of checkout. If you need to change your address after placing an order, contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
