Refund Policy
Thank you for shopping at Faryal Collection. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help. Please read our refund policy carefully to understand your options.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- You must request a refund within 14 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Items marked as "final sale" or "non-refundable."
- Personalized or custom-made products.
- Items that have been used, damaged, or altered after delivery.
3. How to Request a Refund
To initiate a refund, follow these steps:
- Contact our customer support team at support@faryalcollection.com or call us at [03228441503].
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process and provide a return authorization if applicable.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping method to ensure your return is received.
5. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 5-7 business days.
- Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
6. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct one. Please contact us within 7 days of receiving your order to arrange an exchange.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@faryalcollection.com with photos of the product and packaging. We will work with you to resolve the issue promptly.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process upon receipt.
9. Contact Us
If you have any questions about our refund policy, please contact us at:
